PINK PARROT HOLDING LIMITED
General Questions
What services do you provide?
We provide logistics and delivery support services including parcel delivery, express shipping, courier services, e-commerce fulfilment, returns handling, and freight coordination.
Where do you operate?
We provide logistics support services across the United Kingdom.
Are your services suitable for businesses?
Yes. Our services are designed for e-commerce businesses, retailers, and individual sellers.
Orders & Tracking
How can I track my order?
You can track your order using the Track Order page by entering your order number and email address.
How long does delivery take?
Delivery time depends on the selected service. Standard delivery typically takes 2–4 business days.
What if my tracking information is not updating?
Tracking updates may take time depending on the logistics process. If there is a delay, please contact our support team.
Payments
What payment methods do you accept?
We accept secure online payments processed through Stripe.
Is my payment secure?
Yes. All payments are securely processed via Stripe, and we do not store card details.
Cancellations & Refunds
Can I cancel my order?
Orders can be cancelled before they are dispatched. Once processing has started, cancellation may not be possible.
Do you offer refunds?
Refunds are handled on a case-by-case basis depending on the service status and completion stage.
Support
How can I contact customer support?
You can contact us via email or phone:
Email: support@pinkparrotuk.shop
Phone: +44 7729 308553
What are your support hours?
Monday to Friday, 8:00 AM – 6:00 PM (UK time)