Refund Policy

PINK PARROT HOLDING LIMITED

1. Introduction

This Refund Policy explains how refunds are handled for logistics and delivery services provided by PINK PARROT HOLDING LIMITED. By using our services, you agr

2. Service Nature

Our services are logistics-based and include parcel delivery, fulfilment coordination, courier services, and freight support. Ea

3. Cancellation Before Dispatch

  • Orders may be cancelled only if they have not yet been dispatched or processed.
  • Once a shipment has entered the logistics processing stage, cancellation may no longer be possible.
  • Cancellation requests must be submitted via email as soon as possible.

4. Refund Eligibility

Refunds may be issued under the following conditions:

  • Service was not yet started or dispatched
  • Duplicate payment was made
  • Service could not be fulfilled due to internal operational limitations

All refund requests are subject to review and approval.

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Service already completed or delivered
  • Incorrect or incomplete customer information provided
  • Failure to receive delivery due to customer unavailability
  • Delays caused by third-party carriers or external logistics networks
  • Services that have already been processed or initiated

6. Delivery Delays

Delivery times are estimates and may vary depending on logistics conditions. Delays caused by weather, transport disruptions, or courier network issues do not automatically qualify for refunds.

7. Lost or Damaged Parcels

  • In the event of loss or damage, each case will be reviewed individually
  • Investigation may be required with third-party carriers
  • Compensation, if applicable, will depend on carrier policies and service conditions

8. Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping details
  • We are not liable for delays, losses, or failed delivery caused by incorrect information
  • Additional charges may apply for reshipment or correction of details

9. Refund Processing Time

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be returned to the original payment method via Stripe
  • Processing times may vary depending on the customer’s bank or payment provider

10. Contact Information

For refund requests or enquiries, please contact us:

PINK PARROT HOLDING LIMITED
Primrose Business Park, Whites Lane, Blackwell, Alfreton, DE55 5GZ, United Kingdom
Email: support@pinkparrotuk.shop
Phone: +44 7729 308553