PINK PARROT HOLDING LIMITED
1. Service Coverage
We provide logistics and delivery support services across the United Kingdom. Coverage may vary depending on service type, parcel size, and regional courier availability. Some same-day and express services are limited to selected UK areas.
2. Delivery Timeframes
Estimated delivery times depend on the selected service:
- Standard Delivery: 2–4 business days
- Express Delivery: 1–2 business days
- Same-Day Courier: Same day (selected areas only)
- Fulfilment and freight services: Timeframes vary based on order volume and destination
Delivery times are estimates and may be affected by operational or external factors.
3. Courier Coordination
All deliveries are coordinated through our logistics network and third-party courier partners. We manage dispatch scheduling, parcel handling, and delivery routing to ensure efficient fulfilment of services.
4. Tracking Information
Where applicable, tracking information will be provided once the parcel has been processed and dispatched. Customers can use the tracking details to monitor delivery progress via our tracking system or courier updates.
5. Delivery Attempts
Couriers may attempt delivery based on standard operational procedures. If the recipient is unavailable, a re-delivery attempt or alternative arrangement may be scheduled depending on the courier provider’s policy.
6. Delays
Delivery times may be affected by factors beyond our control, including but not limited to:
- Weather conditions
- Traffic or transport disruptions
- Courier network delays
- Peak seasonal demand
We are not liable for delays caused by third-party logistics providers or external events.
7. Restricted Items
We do not accept or handle parcels containing:
- Illegal or prohibited goods under UK law
- Hazardous or dangerous materials
- Items restricted by courier partners
- Any goods that violate applicable regulations
Customers are responsible for ensuring compliance before booking a service.
8. Customer Responsibilities
Customers are responsible for:
- Providing accurate delivery and contact information
- Ensuring proper packaging of parcels
- Declaring correct shipment details
- Being available for delivery or collection where required
Incorrect information may result in delays or failed delivery.
9. Failed Deliveries
If a delivery cannot be completed due to incorrect information, recipient unavailability, or access restrictions, the parcel may be returned or rescheduled. Additional charges may apply depending on the courier’s policy.
10. Contact Support
For any delivery-related enquiries, please contact our support team:
PINK PARROT HOLDING LIMITED
Email: support@pinkparrotuk.shop
Phone: +44 7729 308553
Address: Primrose Business Park, Whites Lane, Blackwell, Alfreton, DE55 5GZ, United Kingdom