Terms of Service

PINK PARROT HOLDING LIMITED

1. Introduction

These Terms of Service (“Terms”) govern your use of the website and services provided by PINK PARROT HOLDING LIMITED (“we”, “our”, “us”).

By using our website or purchasing our services, you agree to these Terms.

2. Services Provided

We provide logistics and delivery support services, including but not limited to:

  • Parcel delivery coordination
  • Express and same-day courier services
  • E-commerce fulfilment support
  • Returns handling
  • Freight coordination services

All services are operational logistics support services.

3. Service Usage

By using our services, you agree to:

  • Provide accurate and complete information
  • Ensure correct delivery details are submitted
  • Not use our services for illegal or prohibited goods
  • Cooperate with delivery and logistics processes

We reserve the right to refuse service if misuse is suspected.

4. Pricing and Payments

  • All prices are clearly displayed on the Pricing page
  • Payments are processed securely via Stripe
  • We do not store card payment details
  • Orders are only processed after successful payment confirmation

5. Order Processing

  • Orders are processed after payment confirmation
  • Delivery times vary depending on service type
  • Delays may occur due to external logistics conditions
  • Customers are responsible for providing correct order information

6. Cancellations and Refunds

  • Orders may be cancelled before dispatch
  • Once a service has been processed or completed, refunds may not be available
  • Refund requests are reviewed on a case-by-case basis
  • Approved refunds will be processed within a reasonable timeframe

7. Limitations of Liability

We are not liable for:

  • Delays caused by external courier networks
  • Incorrect delivery information provided by customers
  • Events beyond our reasonable control (e.g. weather, transport disruptions)

8. Prohibited Use

You may not use our services for:

  • Illegal goods or activities
  • Restricted or prohibited items
  • Fraudulent or misleading transactions
  • Any activity violating UK law

9. Third-Party Services

We may use third-party providers such as Stripe and logistics partners to fulfil services. These providers operate under their own terms and policies.

10. Service Changes

We reserve the right to:

  • Modify or discontinue services
  • Update pricing or service structure
  • Improve operational processes at any time

11. Intellectual Property

All content on this website, including branding and materials, belongs to PINK PARROT HOLDING LIMITED and may not be copied without permission.

12. Governing Law

These Terms are governed by the laws of England and Wales.

13. Contact Information

PINK PARROT HOLDING LIMITED
Primrose Business Park, Whites Lane, Blackwell, Alfreton, DE55 5GZ, United Kingdom
Email: support@pinkparrotuk.shop
Phone: +44 7729 308553