Privacy Policy

PINK PARROT HOLDING LIMITED

1. Introduction

PINK PARROT HOLDING LIMITED (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and logistics services.

2. Information We Collect

We may collect the following information when you use our services:

  • Full name
  • Company name (for business services)
  • Contact email address
  • Phone number
  • Delivery and collection addresses
  • Order and shipment details
  • Service usage information
  • Payment confirmation data (processed securely via Stripe)

3. How We Use Your Information

We use your information to:

  • Provide logistics and delivery services
  • Arrange parcel collection and dispatch operations
  • Process e-commerce fulfilment and freight coordination
  • Manage business and customer accounts
  • Provide shipment tracking updates
  • Respond to customer enquiries
  • Improve service efficiency and operations
  • Comply with legal and regulatory requirements

4. Business Parcel Colle

Our Business Parcel Collection Service is strictly designed for corporate and commercial clients.

By using this service, business customers agree to the following conditions:

  • The service is exclusively for registered businesses, companies, and commercial entities.
  • Customers must provide accurate business details, including registered company name, collection address, and authorised contact person.
  • Parcels must be prepared and packaged in accordance with standard commercial shipping requirements prior to collection.
  • The service is intended for legitimate business logistics operations only, including e-commerce fulfilment, retail distribution, and commercial freight handling.
  • Customers must ensure all shipments comply with applicable UK laws and courier restrictions.
  • We reserve the right to refuse, suspend, or reschedule collections if:
    • Information provided is incomplete or inaccurate
    • Parcels are not properly prepared
    • Shipments violate legal or operational requirements
  • Recurring or high-volume business collections may be subject to operational review and capacity scheduling adjustments.
  • This service does not include customs brokerage, warehousing, or regulated freight forwarding unless explicitly agreed in writing.

5. Payment Processing

All payments are processed securely via Stripe.

  • We do not store full payment card details
  • Payment data is handled in accordance with Stripe’s security standards
  • Transactions are encrypted and securely processed

6. Data Sharing

We do not sell personal data.

We may share limited data only with:

  • Logistics and courier partners (for service fulfilment)
  • Payment processors (Stripe)
  • Regulatory or legal authorities when required by law

7. Data Retention

We retain personal and business data only for as long as necessary to:

  • Complete service fulfilment
  • Maintain transaction records
  • Comply with legal obligations
  • Resolve disputes or customer support cases

8. Security of Information

We implement appropriate technical and organisational measures to protect your data against:

  • Unauthorized access
  • Loss or misuse
  • Alteration or disclosure

9. Cookies

Our website may use cookies to:

  • Improve user experience
  • Analyse website performance
  • Support basic website functionality

Users may disable cookies through browser settings.

10. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal obligations)
  • Object to certain types of data processing

11. Third-Party Services

We may use third-party service providers including:

  • Stripe (payment processing)
  • Courier and logistics partners

These providers operate under their own privacy and compliance policies.

12. International Use

Our services are primarily UK-based. However, certain logistics or freight services may involve international partners depending on shipment requirements.

13. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be published on this page with a revised effective date.

14. Contact Us

If you have any questions regarding this Privacy Policy or your data, please contact us:

PINK PARROT HOLDING LIMITED
Primrose Business Park, Whites Lane, Blackwell, Alfreton, DE55 5GZ, United Kingdom
Email: support@pinkparrotuk.shop
Phone: +44 7729 308553